ASHCCO Return & Refund Policy

At ASHCCO, we strive to provide high-quality shipping containers and excellent customer service. This Return & Refund Policy outlines the conditions under which both defective and new, unused products may be returned.

1. Eligibility for Return

We accept returns for both defective and non-defective (new, unused) units, provided the following conditions are met:

Defective or Incorrect Products

Returns are accepted when:

• The container is damaged in transit

• The product is defective or not functioning as expected

• The container delivered is incorrect or does not match agreed specifications

These issues must be reported within 5 calendar days of delivery.

New & Unused Products

We also accept returns for containers that are:

• Brand new

• Unused

• Unmodified

• Still located at the original delivery site

These returns must also be requested within 5 calendar days of delivery.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Containers that have been used, altered, moved, or modified after delivery

• Custom-built or modified containers (e.g., added doors, paint, insulation, electrical, branding)

• Special-order or clearance units

• Containers damaged after delivery due to mishandling or environmental factors

3. Refund Types

After a return request is approved and the container is inspected, the following refund outcomes apply:

Full Refund

Issued when:

• The product is defective

• The wrong model/unit was delivered

• Damage occurred during transport

• A new, unused container is returned in original condition

Partial Refund or Credit

Issued when returns meet eligibility but:

• Minor wear or damage is present

• Accessories or documents are missing

• The container requires minor restoration

No Refund

Issued when:

• The unit has been used or altered

• It has been relocated

• It is damaged after delivery

• It does not meet the eligibility conditions

Refunds are issued to the original payment method within 10–14 business days after inspection.

Note: Delivery and pickup fees are non-refundable, unless ASHCCO is responsible for the issue.

4. Order Cancellations

• Within 24 hours of payment: Full refund

• After 24 hours: A restocking or processing fee may apply

• Orders that have already shipped cannot be cancelled

5. How to Request a Return or Report an Issue

Email: support@ashccobvba.com
Phone: +1 (423) 567-4898

Please include:

• Order number

• Delivery address

• Description of the issue

• Photos or videos (if damage or defect is claimed)

Our team will respond within 2–3 business days.

Approved returns must be available for pickup within 7 business days.

6. Additional Terms

• ASHCCO reserves the right to assess all items before approving refunds.

• Unauthorized returns will not be accepted.

• Customers must ensure safe access for pickup.

7. Contact Information

ASHCCO NV
📧 support@ashccobvba.com
📞 +1 (423) 567-4898
📍 Muisbroeklaan 34a, 2030 Antwerpen, Belgium
🕒 Monday–Friday, 9:00 AM – 5:00 PM (PST)