Return & Refund Policy
At ASHCCO NV, customer satisfaction is our priority. This Return & Refund Policy explains the conditions under which customers may return, exchange, or request a refund for shipping containers purchased from us.
1. Return Eligibility
We accept returns for both new and used shipping containers within 30 calendar days of the delivery date, provided the conditions below are met.
Defective, Damaged, or Incorrect Products
You are eligible for a return, exchange, or full refund if:
The container was damaged during transportation.
The container has a manufacturing defect.
You received the wrong container or a container that does not match your order.
Please report these issues within 30 calendar days of delivery.
New and Used Products
We also accept returns for both new and used containers, provided that:
The container is legally owned by the original purchaser.
The container is in a condition suitable for inspection.
Any modifications or damage are disclosed when requesting the return.
Each return request is reviewed individually before approval.
2. Non-Returnable Items
The following items are not eligible for return or refund:
Containers intentionally damaged after delivery.
Containers that have been altered in a way that prevents resale or inspection.
Custom-built or personalized containers (including modifications such as insulation, electrical installations, extra doors, windows, custom paint, or branding), unless they are defective or incorrectly supplied.
Products damaged due to misuse, negligence, accidents, or environmental factors after delivery.
3. Refunds
After your returned container has been received and inspected, one of the following outcomes will apply.
Full Refund
A full refund will be issued if:
The container is defective.
The wrong container was delivered.
The container was damaged during shipping.
The approved return meets the requirements of this policy.
Partial Refund
A partial refund may be issued when:
The returned container shows wear or damage beyond normal expectations.
Parts, accessories, or documentation are missing.
Repairs or restoration are required before resale.
No Refund
A refund may be denied if:
The return does not meet the conditions of this policy.
The container has sustained significant damage after delivery that is unrelated to ASHCCO.
The product was returned without prior authorization.
Approved refunds are issued to the original payment method within 7 business days after inspection and approval.
4. Exchanges
We gladly accept exchanges within 30 calendar days of delivery.
Exchanges are available for:
Defective products.
Incorrect products delivered.
Customer-approved exchanges for another available container, subject to stock availability and any applicable price differences.
5. Return Shipping & Collection Costs
If the return is due to:
a defective product,
shipping damage, or
an error by ASHCCO,
ASHCCO will arrange or cover the return collection where applicable.
For all other approved returns or exchanges, customers may be responsible for applicable return transportation or collection costs.
Original delivery charges are non-refundable unless the return is caused by an error on our part.
6. Order Cancellation
Within 24 hours of payment: Full refund.
After 24 hours but before shipment: Cancellation may be accepted, and administrative or restocking fees may apply.
After shipment: Orders cannot be cancelled but may qualify for return under this policy.
7. How to Request a Return or Exchange
To request a return, exchange, or refund, contact us at:
Email: info@ashccobvba.com
Please include:
Order number
Delivery address
Description of the issue or reason for the return
Photos or videos (if applicable)
Our customer support team will respond within 2–3 business days.
If your return is approved, collection instructions will be provided.
8. Additional Terms
All returns and exchanges require prior authorization from ASHCCO.
ASHCCO reserves the right to inspect all returned containers before approving a refund or exchange.
Customers must ensure the collection location is safely accessible.
Unauthorized returns may be refused.
9. Contact Information
ASHCCO NV
Address: Muisbroeklaan 34A, 2030 Antwerp, Belgium
Email: info@ashccobvba.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (Central European Time – CET/CEST)
