Return & Refund Policy
At ASHCCO NV, customer satisfaction is our priority. This Return & Refund Policy explains the conditions under which customers may return shipping containers purchased from us and receive a refund, replacement, or exchange.
1. Return Eligibility
We accept returns for both defective and new, unused shipping containers under the following conditions.
Defective, Damaged, or Incorrect Products
You may request a return, replacement, or full refund if:
The container was damaged during transportation.
The container has a manufacturing defect.
You received the wrong container or a container that does not match your order specifications.
These issues must be reported within 5 calendar days of delivery.
New & Unused Products
We also accept returns for containers that are:
Brand new
Unused
Unmodified
In the same condition as delivered
Still located at the original delivery address
Return requests for unused products must be submitted within 5 calendar days after delivery.
2. Non-Returnable Items
Returns and refunds are not accepted for:
Containers that have been used, modified, relocated, or altered after delivery.
Custom-built or customized containers, including modifications such as insulation, electrical installations, extra doors, windows, paint, branding, or other customer-requested changes.
Special-order or clearance products unless they arrive damaged or defective.
Containers damaged after delivery due to misuse, improper handling, accidents, weather conditions, or other external factors.
3. Refund Options
Once your return request has been approved and the container has been inspected, one of the following outcomes will apply.
Full Refund
A full refund will be issued when:
The container is defective.
The wrong product was delivered.
The container was damaged during shipping.
A new, unused container is returned in its original condition.
Partial Refund
A partial refund may be issued when:
The returned container shows minor cosmetic damage.
Documentation or accessories are missing.
Minor restoration or cleaning is required before resale.
No Refund
Refunds will not be issued when:
The container has been used.
The container has been moved from the original delivery location.
The container has been modified.
Damage occurred after delivery.
The return request does not meet the conditions outlined in this policy.
4. Refund Processing Time
Approved refunds are processed using the original payment method within 10–14 business days after the returned container has been inspected and approved.
Depending on your payment provider, it may take additional time for the funds to appear in your account.
5. Return Shipping & Collection Costs
Unless the return is the result of:
a defective product,
shipping damage, or
an error by ASHCCO,
customers are responsible for any applicable return transportation or collection costs.
Original delivery charges are non-refundable, except when ASHCCO is responsible for the issue.
6. Order Cancellation
Orders may be cancelled under the following conditions:
Within 24 hours of payment: Full refund.
After 24 hours but before shipment: Cancellation may be accepted; restocking or administrative fees may apply.
After shipment: Orders cannot be cancelled and must follow the standard return procedure.
7. How to Request a Return
To request a return, replacement, or refund, please contact us using the details below.
Email: info@ashccobvba.com
Please include:
Order number
Delivery address
Description of the issue
Photos or videos showing any damage or defects (if applicable)
Our customer support team will respond within 2–3 business days.
If your return is approved, the container must be available for collection within 7 business days, unless otherwise agreed.
8. Additional Terms
All returns require prior authorization from ASHCCO.
Unauthorized returns will not be accepted.
ASHCCO reserves the right to inspect all returned containers before approving a refund.
Customers must ensure safe and reasonable access for collection.
9. Contact Information
ASHCCO NV
Address: Muisbroeklaan 34A, 2030 Antwerp, Belgium
Email: info@ashccobvba.com
Telephone: +32 (please insert your complete phone number)
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (Central European Time – CET/CEST)
